WALCOT FOUNDATION
  • HOME
  • About
    • In a nutshell
    • Our approach as grantmaker
    • Governance
    • Publications
  • Grants
    • Individuals
    • Organisations/Schools
    • Priorities
    • Previous Grants
    • Impact
    • Lambeth Stories
    • Feedback
    • Programmes
  • walcot-estate
    • Tenant resources
    • Letting
  • CONTACT US
  • Support our work
    • Donate
    • Volunteer
  • News
  • FAQs
  • Area we cover

News.

Listening to Grantees

29/1/2019

0 Comments

 
We want to give the best possible service to those who apply to us for grants. To check how we are doing we commissioned DJS Research to investigate.   They carried out 100 telephone surveys in October/November 2018 and in January 2019 we received the anonymised results. 
 
The full report can be viewed here. 
 
The results were overwhelmingly positive and have identified things we want to improve on.
  • Only 8% found the application form quite hard or very hard to use
  • Only 4% found the guidance notes not very clear or not clear at all
  • 97% of organisations and 81% of individuals believed that we asked for a reasonable amount of information to support their application
  • 97% of grantees received their grants promptly
  • 92% of grantees felt that the amount of post-grant monitoring information required was reasonable
  • Most grantees felt the level of contact they had from the Grants Team was ‘about right’ (organisations - 91%; individuals – 88%)
 
We’re delighted with the findings. Still, we want to make things better. We plan to:
  • Simplify processes for individual applicants who are existing grantees by reducing our information requirements. We are looking at a multi-year model for grants to new university students and we shall try to reduce the questions we ask.
  • Improve the level of contact we have with individual grantees. We plan annual contact to see how things are going.  We’ll also expand the way in which we explain those occasions when we cannot make a grant.
  • Make our information clearer. We’ve already begun planning changes to content on our website and in the online application form for individual grantees
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    Categories

    All
    Comments From Grantees
    News
    Poverty News
    Reports
    Research
    Videos

    Archives

    February 2025
    October 2024
    August 2024
    January 2024
    December 2023
    March 2023
    January 2023
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    May 2022
    March 2022
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    January 2020
    December 2019
    October 2019
    September 2019
    August 2019
    June 2019
    March 2019
    January 2019

    RSS Feed

The Walcot Foundation 127 Kennington Road London SE11 6SF
Map  020 7735 1925  How to contact us |what3words ///each.dips.tests

The Walcot & Hayle's Trustee (company 6133849) is sole trustee of The Walcot Educational Foundation (312800), The Hayle's Charity (312800-1), The Walcot Non-Educational Charity (312800-2) and The Lady Cynthia Charity (312800-3)
© 2006-2022 The Walcot Foundation
Vertical Divider
Search our site
Subscribe to news | Grantee? Give us feedback
Donate | Tenant resources | Safeguarding | Our logo
We are a Living Wage Employer | Privacy| Whistleblowing
Unhappy with our service? | FAQs | Publications
  • HOME
  • About
    • In a nutshell
    • Our approach as grantmaker
    • Governance
    • Publications
  • Grants
    • Individuals
    • Organisations/Schools
    • Priorities
    • Previous Grants
    • Impact
    • Lambeth Stories
    • Feedback
    • Programmes
  • walcot-estate
    • Tenant resources
    • Letting
  • CONTACT US
  • Support our work
    • Donate
    • Volunteer
  • News
  • FAQs
  • Area we cover