Tenant resources

Are you a tenant of the Foundation? Please contact our Estate Administrator on all routine matters, including repairs. Telephone during office hours (020 7735 1925) or (our preference) send an email.

Urgent repairs/property matters
We do not operate an emergency out-of-hours service. Outside our office hours where immediate action is needed to protect people or property tenants should make the necessary arrangements with professional, accredited tradespeople. See here for NICEIC approved electrical contractors and here for approved gas and heating engineers.

In such circumstances all reasonable expenses where supported by documentation will be reimbursed (but we shall not do so if the matter is not deemed to have required immediate action as described above). Please report the facts to us as soon as possible.

You should familiarise yourself with the location of the mains water stop cock, mains electricity board and gas valve in your property.

Other repairs
Non urgent repairs should be reported as above. We will schedule an inspection and any necessary works and let you know when these are to be undertaken. Links, contacts and other advice:

Enquiries about rent and related matters to the Finance Manager
Enquiries about tenancy terms, renewals or notice to the Estate Administrator
Lambeth Council pages about rubbish and recycling
The government's guide on renting
TfL pages about the Congestion Zone
TfL pages about Santander bicycles (aka Boris Bikes)
How to Rent booklet (Oct 2015 ed) published by the Department for Communities and Local Government (a copy of this is included with all the Assured Shorthold Tenancies we enter into and contains useful information for tenants)
Fire Safety in the Home Publications by the Government

The Foundation is building, or planning to build, new homes on two sites it owns
Walcot Mews | Bishop's Terrace

OTHER DOCUMENTS

Fire/evacuation plan for the main block of Walcot Gardens (2019)

LINKS THAT MAY BE USEFUL

Tenant resources.

Tenant resources