Tenants should contact our Estate Administrator on all routine matters, including repairs. Telephone during office hours (020 7735 1925) or (our preference) send an email. Our Estate Administrators are Gill Rogers (Mon-Tuesday) and Gill Broaders (Wed-Fri).
The Foundation is developing the Walcot Square garages compound. We have a page with information for neighbours adjoining the site here
Urgent repairs/property matters
We do not operate an emergency out-of-hours service. In a situation outside our office hours where immediate action is needed to protect people or property tenants should make the necessary arrangements with professional, accredited tradespeople. See here for NICEIC approved electrical contractors and here for approved gas and heating engineers. In such circumstances all reasonable expenses where supported by documentation will be reimbursed (but we shall not do so if the matter is not deemed to have required immediate action as described above). Please report the facts to us as soon as possible. Email is our preferred route please.
You should familiarise yourself with the location of the mains water stop cock, mains electricity board and gas valve.
Non urgent repairs should be reported as above. We will schedule an inspection and any necessary works and let you know when these are to be undertaken.
Links, contacts and other advice
About Covid-19 outbreak
Letter widely circulated offering help during the Covid-19 outbreak to those living locally (external document)
Letter from the Foundation re Covid-19
19 March 2020
NHS advice site - coronavirus
Fire/emergency evacuation plan for the main Walcot Gardens block (2019)